Terms and Ordering Information
At Pieh Tool Company, Inc., we take your privacy and security seriously.
We accept Visa, MasterCard, American Express, Discover and Checks.
For your security protection, you may be contacted to verify your order and to ensure the accuracy of the information you have submitted through our online order system.
If you ever have any questions or concerns about ordering on-line from piehtoolco.com, please contact us and we will be happy to help or provide an alternate means of ordering.
By ordering from our retail store, catalog or website you are agreeing to our terms and conditions.
Due to the fluctuating international currency market, the prices of items from overseas may vary from the price shown in our price list. Please contact us to confirm the actual cost if you are concerned. We can notify you by price quote before shipping.
Raw material prices are also fluctuating causing unpredictable price increases. Prices on our website are subject to change without notice. We charge your credit card only at time of shipping. *See Special Orders section.
Please note that the shipping rates are weight-based. Shipping and handling charges will be added at the time your order is processed in our store. Calculations made on our website are an estimate. Your actual shipping charges may be less, or slightly more depending on the actual number of packages and packaging type. We are always happy to quote shipping for you in advance. Feel free to email or call us anytime! Quotes are generally valid for 15 days.
You may order by phone, fax, mail or from our secure website catalog. Call 888-743-4866 (in USA) or 928-554-0700, or fax us at 928-554-0800. (Please do not order by email to protect your personal financial information.) Once you place an order with us you will be added to our mailing list and assigned a 5 digit customer number. To expedite future orders, please use your customer number when ordering. Your customer number appears above your name on your invoice.
Minimum Order Size: $10 Arizona Residence Sales Tax: 10%
2. PAYMENT (USA)
We accept MasterCard, VISA, American Express (with a 3.25% convenience fee), Discover/Novus, Personal Checks, Money Orders/Cashier Checks in US funds. Please see the "Overseas Shipping/Payment Policies" section.
We do not accept COD’s.
There will be a $40 charge on all returned checks/credit card transactions. These fees must be paid before any future shipments will be processed.
3. BACK-ORDER POLICY
Most merchandise is in stock for immediate shipment. Orders are processed same day before 3 p.m. MT. If we should be out of stock on an item, we will back-order that item and ship the remainder of your order. If you prefer "no back-orders and wish for us to reorder the item later ", please state this at checkout under Your Notice to Us. If you wish to have us hold your entire order until the "out of stock" item(s) become available, we will require prepayment of the entire order. In instances where items do not become available within 6 weeks, we will release the order for shipment. The credit for the back-ordered item(s) will remain on your account until the item(s) become available, unless you notify us to cancel the back-order(s). We do charge shipping/handling on back-orders.
4. SPECIAL ORDERS*
All Special Order items must be prepaid. There will be no returns on special orders unless the item was sent in error or was defective. Not all items listed on our website are noted as Special Order, however they will be noted on your PDF Sales Order Confirmation you will receive from us once your order is entered.
Please do not return any merchandise without prior authorization. Returns must include a Returned Merchandise Authorization number. (RMA) Authorized returns may be subject to a 20% restocking charge. It may be waved if a store credit is taken instead of a refund.
If you refuse any shipment (including being unavailable for the delivery company) without prior approval from Pieh Tool Company, Inc., you will be charged a 25% restocking charge, as well as, the freight charges incurred.
There are no returns allowed after 15 days. Absolutely no returns on Limited Stock Discontinued Items, Books, Video Tapes or DVD’s unless it is defective or was sent in error.
6. DAMAGED/MISSING GOODS
Please inspect your order when delivered. Also, please check your packing slip to verify we have not back-ordered an item you might think is missing. Report any damages or missing items within 2 days. Please keep all damaged containers for inspection. We will place the claim with the shipping company. * If you fail to follow these procedures the carrier will not honor your claim. Pieh Tool will not be held liable if these procedures are not adhered to.
If you choose your order to be shipped USPS please be aware we cannot refund your domestic or international shipping charges. USPS does not refund shipping on damaged and lost packages. UPS is always a safer shipping option.
For Truck, Ocean or Air Cargo Shipments
If you notice damaged or missing merchandise while the driver is still present, make sure you note the problem on the delivery receipt.
If you discover the damage/loss after the driver is gone, call the carrier immediately (same day) to explain what your inspection revealed and then notify our Customer Service Department. If you fail to follow these procedures the carrier will not honor your claim. Pieh Tool will not be held liable if these procedures are not adhered to.
7. SHIPPING POLICIES IN NORTH AMERICA
All items weighing 150 pounds or less will be shipped via *UPS Ground Service unless otherwise specified. Items weighing over the limits will be shipped by motor freight.
For Hawaii and Alaska, we will ship by US Priority Mail unless you request differently.
*If you choose your order to be shipped USPS please be aware we cannot refund your domestic shipping charges. USPS does not refund shipping on damaged and lost domestic packages. If you choose a shipping method that your items do not qualify for, (for example choosing Media Mail when the items are not media) we will pick the correct method for you and charge accordingly.
Delivery is between one and five days depending upon where you live. UPS (Ground Service) delivers Monday through Friday. UPS also offers Next Day Air, 2nd Day Air and 3 Day Ground. Saturday deliveries have additional fees and is available only in certain areas.
Packages which are less than 30 pounds but greater than 84 inches long are considered OVERSIZED. Packages which are less than 50 pounds but greater than 108 inches are also considered OVERSIZED and additional fees will apply.
A $2.50 charge is added for each package; coal and coke orders incur a $4.00 per package handling fee. After adding insurance and tracking, UPS is often more economical and certainly more reliable. UPS also provides free insurance on the first $100.
UPS cannot deliver to a post office box. Please be sure we get the proper delivery address, and indicate if it's a business or residential address. UPS charges more to residential (rural) addresses. We will ship residential if you do not specify. UPS charges an address correction fee. We will pass this fee on to you if you provide incorrect shipping details.
COMMERCIAL TRUCK SHIPMENTS (MOTOR FREIGHT)
Freight charges are prepaid and added to your invoice. Please let us know if you do not have access to a fork-lift. Accessorial charges, such as residential delivery and a lift gate fees, may be incurred.
All shipments are insured. Palleting Fee: $15 each
8. SHIPPING/PAYMENT POLICIES (OUTSIDE USA)
We accept Wire Transfers, VISA, MasterCard, American Express (with a 3.25% convenience fee), Discover/Novus; and US money orders at our discretion. All bank transfer charges, Duty and Taxes are your responsibility. Added cross-border exchange rate fee of 2% will also be applied to all foreign transactions.
We require that all packages be insured. By default we will ship US Priority Mail outside the continental USA. A $7 handling charge is added for each US Mail package. If you choose a shipping method that your items do not qualify for, we will pick the correct method for you and charge accordingly.
Please specify if you would like us to ship Air Freight or Ocean Freight. We require that all packages be insured. Additional handling and crating charges may apply. *Please review our Damaged/Missing Goods Policy above. (Section 6)
9. You may view our limited warranty policy here
Web Site Access Agreement
Pieh Tool Company may revise these Terms and Conditions at any time by updating this posting. By purchasing from and browsing through this web site, you acknowledge and accept these terms and conditions.
Use of Contents and Material
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By ordering from our retail store, catalog or website you are agreeing to our terms and conditions.